ASTA and CLIA to Take Stage Together at Travel Industry Exchange

NEW YORK (July 27, 2015) ─ Questex Travel Group today announced the American Society of Travel Agents (ASTA) and Cruise Lines International Association (CLIA) would take the stage together for the first time in recent memory to kick off the general session of its Travel Industry Exchange event Sept. 15-17 at Disney’s Coronado Springs Resort in Orlando, Florida.

3bigsLeaders of ASTA and CLIA will join the CEO of Avenue Two Travel to share their vision for the future of the travel agent community, the importance of professional development and the unique needs of millennial agents and travelers.

Ruthanne Terrero, Questex Travel Group vice president of content and editorial director, will moderate the panel, Raise the Bar Now: Step Up Your Business for the Next Wave of Travelers, which will feature Zane Kerby, president & CEO, ASTA; Thomas Ostebo, president & CEO of CLIA; and Joshua Bush, CEO of Avenue Two Travel.

As the top executive of ASTA, the national trade association solely responsible for promoting and defending the travel agent profession, Kerby is the organization’s chief steward and primary spokesman. ASTA’s members are responsible for 80 percent of all travel sold in the U.S. through agencies. He joined ASTA in February 2013 after a 14-year career with the Global Business Travel Association (GBTA).

Ostebo leads CLIA in its mission as the unified global cruise industry organization that helps its members succeed by advocating, educating and promoting for the common interests of the cruise community. His focus includes maximizing the full potential of the 15 CLIA offices around the world. Ostebo is also committed to enhancing relationships and creating greater engagement and value with all CLIA partners, including cruise lines, travel agency, individual travel agent and executive partners.

Ostebo formerly was a rear admiral with the U.S. Coast Guard, which he served as director of strategic management, supporting strategy and budget policy. Among his many assignments, Ostebo also served was commander of the Coast Guard’s 17th District, where he led operations in Alaska, the Arctic and North Pacific. In his other senior assignments, he served as chief of engineering & logistics and executive assistant to the commandant.

Bush’s Avenue Two Travel, a high-end luxury leisure travel agency, specializes in customized experiences. Bush, who grew up in his family’s travel business, also brings almost a decade of experience in consumer finance and commercial real estate. He has served on Virtuoso’s On-Site Committee, Tour Committee and Technology Committee, which he chaired. He also has served on and consulted for numerous advisory boards and panels including Luxury Travel Advisor Magazine, Fairmont Hotels, Park Hyatt, Viceroy, Classic Vacations and Ritz-Carlton Hotels.

Travel Industry Exchange emphasizes niche travel and specialization, with more than 60 sessions focused on revenue-generating niche segments, including certification programs in luxury travel, cruise ship travel and weddings and romance as well as concentrated programs in technology, trends, destinations and millennial travel.

“We are honored to bring together, for the first time, such a distinguished group of thought leaders to kick off Travel Industry Exchange,” said Marilyn McHugh, Questex Travel Group’s vice president of global events. “Our experts will share their insights about the future of travel and discuss how attendees can leverage new market dynamics and strategies to take their business to the next level.”

Travel Industry Exchange will bring travel professionals and lifestyle specialists together with international suppliers, including destinations, hoteliers, cruise lines, tour operators, transportation providers, technology companies, spas and resorts. The event will include over eight hours of one-to-one meetings, comprehensive education including agent specialty training and networking events and receptions.

The one-to-one appointments and networking events are designed to help attendees build on their specializations and grow their businesses. For more information or to register, travel professionals may visit www.travelindustryexchange.com.

About Questex Hospitality + Travel

The Questex Hospitality + Travel Group of Questex LLC serves the worldwide hospitality, travel and related industries that together contribute over $6 trillion to the global gross domestic product. Through an innovative platform of targeted solutions, the group serves the sector’s entire ecosystem, from tourism and hotel development and investment to hotel design, purchasing, management and operations.

The Questex Hospitality + Travel Group serves every B2B segment of the industry, from investment and development to management operations, sales and marketing of hospitality and travel products to destination development and marketing, via proven demand generation, learning, loyalty and rewards solutions as well as a network of live events. This division of Questex is aligned around three broad market segments – hospitality, travel and meetings – and supported by its digital media staff.

Additional information is available at questex.com/markets/hospitality-travel.

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Selling Cuba

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Join a panel of travel experts as they share the latest information on legal updates for travel to Cuba and interactive people-to-people programs designed to immerse visitors in the country’s everyday life by facilitating memorable interactions between Americans and Cubans.

Travel Industry Exchange will offer a special session on how to sell Cuba to American travelers in the Properties & Destinations track.  teatro_la_caridad_2

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TIPS AND TRICKS FOR SUCCESSFUL NETWORKING

Travel Industry Exchange Guest blogger:
Daniela P. Harrison
Travel consultant, Avenues of the World and prominent speaker at Travel Industry Exchange on Millennial Travel and Multigenerational & Family Travel.

Tips and Tricks for Successful Networking

  1. Business Cards
    Bring PLENTY of business cards. If you don’t have enough, take a picture of your card (front and back) and email it to the people you meet when you take their information. It only takes a second and ensures you won’t forget or get overwhelmed later. There’s nothing worse than attending a networking event and being the person without cards. It also helps to have your picture on your card. It helps others to put a face to your name and they are more likely to remember you at future events.
  1. Dress professional
    You’re not just representing yourself, but also the company you work for. The press attends most industry events and there is always a photographer. Shine your shoes and present your best smile.
  1. Know your 30 sec sizzle
    Be short, clear and concise. You’ll be meeting many people and it will be hard to keep track of who is who if you make many new acquaintances. Think about what you want people to remember about you and drive that point home.
  1. Set goals for the event
    If you’re purely looking for new connections, set a goal to meet 5-10 new people each day. Maybe you’re trying to meet the press or meet a specific supplier. Make sure you follow through on that first and then mingle with your friends. If you’re a little on the shy side, ask your friends or suppliers you know to introduce you.
  1. Do some research on the event itself
    Who is attending, who organized it, what is the event all about and what can you hope to take away from it. You want to make sure it’s worth your time and that you walk away with something new you learned.
  1. Follow up afterwards
    Thank the organizers for all their hard work – you should always do this!
    Send an email to your new contacts, thanking them for meeting you and ask to stay in touch.
    Connect with your new friends on Facebook, Twitter, LinkedIn, etc…
  1. If it’s sit down situation…
    Take notes on what’s being discussed and who is talking. Much easier to follow up this way if you have questions and allows you to scan through your meeting if there is a Q&A at the end.
  1. With important new contacts take a picture of them and their business card. It will help you to remember them for future events and when you program their contact into your phone you already have a picture you can associate.
  1. Most importantly, don’t be shy
    You’re attending a networking event to meet new people. Yes, that requires you to step out of your shell and be brave. It takes guts to walk through a room of strangers and forming a conversation out of thin air. Just remember, everybody is there for the same reason. People are excited to meet you and want to get to know you. So take a deep breath and go for it…!

Daniela Harrison
Daniela@avenuesoftheworld.com

Leading Speakers Announced for Travel Industry Exchange in Orlando

NEW YORK (July 20, 2015) ─ Questex Travel Group today announced an impressive line-up of speakers who will lead panel discussions and educational seminars for its Travel Industry Exchange event Sept. 15-17 at Disney’s Coronado Springs Resort in Orlando, Florida.

The event, emphasizing niche travel and specialization, will offer over 60 sessions focused on revenue-generating niche segments, including certification programs in luxury travel, cruise ship travel and weddings and romance as well as concentrated programs in technology, trends, destinations and millennial travel.

Questex has announced the following leading industry speakers who will present dynamic educational content on topics relevant to attendees’ business development:

  • General Session:  Raise the Bar Now: Step Up Your Business for the Next Wave of Travelers
    Joshua Bush, CEO, Avenue Two Travel
  • Zane Kerby, president & CEO, American Society of Travel Agents (ASTA)
  • Thomas Ostebo, president & CEO, Cruise Lines International Association (CLIA)
  • Ruthanne Terrero, vice president of content and editorial director, Questex Travel Group

Cruise Travel Specialists:

  • Charles Sylvia, vice president, trade relations, Cruise Lines International Association (CLIA)
  • Gretchen Bell, vice president of sales, Americas, SeaDream Yacht Club
  • Ellen Bettridge, vice president, sales & marketing, The Americas, Azamara Club Cruises
  • Susan Shultz, director of sales, American Cruise Lines
  • Susan Wolfson, travel expert, Go Astro Travel LLC, an independently owned and operated affiliate of Avoya Travel, an American Express Travel Representative
  • Kim Grammer, travel expert, i-travelagent
  • Mark Bradley, S. business development consultant, European Waterways Ltd.
  • Joe Leon, senior director, business development & travel agency sales, Regent Seven Seas Cruises
  • John Bateman, regional trainer, Cruise Lines International Association (CLIA)
  • Navin Sawhney, chief operating officer, Ponant USA
  • Wayne Peyreau, director of sales, MSC Cruises (USA) Inc.
  • Nicola Iannone, director of sales, USA CroisiEurope
  • Ken Muskat, executive vice president, sales, PR & guest services, MSC Cruises (USA) Inc.
  • Rhian Torontow, travel expert, Magical Family Adventures
  • Rainer Jenss, president & founder, Family Travel Association

Luxury 2.0: Going Beyond the Basics

  • Ruthanne Terrero, vice president of content and editorial director, Questex Travel Group
  • Mary Ann Ramsey, president and owner, Betty Maclean Travel
  • Susan Moynihan, founder, The Honeymoonist
  • Andera Malis, managing director, private client division, Camelback Odyssey Travel
  • Michelle Woodson, owner/luxury travel advisor, MH Signature Journeys
  • Leslie Overton, managing director, Absolute Travel
  • Hope Smith, owner, Born to Travel, independent contractor affiliated with Montecito Village Travel & Virtuoso

Property and Destination Updates:

  • Kelly Messina, sales executive, Las Vegas Convention and Visitors Authority (LVCVA)
  • Jim McMichael, specialty markets manager, Las Vegas Convention and Visitors Authority (LVCVA)
  • Ron Mracký, managing director, Africa Consult Group
  • Sylvia Frommer-Mracký, owner, Production Travel & Tours
  • Chris Austin, vice president, global retail leisure and luxury sales, Starwood Hotels and Resorts
  • Joy Skaardal, sales manager, Scandinavian Airlines
  • John McAuliff, executive director, Fund for Reconciliation and Development
  • Sarah Postler, distribution development manager, Tourism Australia
  • Adam Lubicz, marketing executive, USA, Destination New South Wales
  • Kylie Smith, marketing manager, Tourism & Events Queensland
  • Susan Brown, regional manager, The Americas, Tourism Victoria
  • Daisy Godreau, business development manager, Puerto Rico Tourism Company

Lifestyle Travel and Trends Including: Adventure, Eco-Tourism, Culture, Culinary, Spa and Wellness

  • Ron Fenska, vice president, sales, North America, Intrepid Group
  • Dan Austin, founder & director, Austin Adventures
  • Anne Dimon, CEO, Travel to Wellness, co-founder, Wellness Travel Media
  • Carol Dimopoulos, president, Perillo’s Learning Journeys
  • Michael Luongo, award-winning freelance journalist and photographer, About.com
  • Doug Kostowski, founder, Travel People
  • Carmen Perez, travel expert, Effortless Living
  • Naomi Reed, corporate sales manager, Canyon Ranch
  • Gilad Goren, founder & executive director, Travel+SocialGood
  • Duane Penner, vice president, sales, Roadtrips.com
  • Patrick Sarkisisan, founder and CEO, Sarkisisan Partners

Trends and Impact of Tech, Online and Social Media

  • Anna Lysakowska, travel blogger, Anna Everywhere
  • Caroline Eubanks, travel blogger, Caroline in the City
  • Carmen Perez, travel expert, Effortless Living
  • Michael Hodson, past president, Professional Travel Bloggers Association
  • Jenna Vandenberg, executive vice president, marketing, Fifty & Five LLC
  • Ari Charlestein, founder, Award Magic
  • Rhian Torontow, travel expert, Magical Family Adventures

Wedding and Romance Travel Specialists

  • Shannon LeBlanc, chief romance officer, Paradise Vacation Escapes
  • Matthew Schumacher, commander in chief, Travel Troops LLC
  • Yvette De Vries, president, Association for Promotion of Tourism to Africa(APTA)
  • LoAnn Halden, media relations manager, International Gay & Lesbian Travel Association (IGLTA)
  • Jim McMichael, diversity & cultural manager, Las Vegas Convention & Visitor Authority (LVCVA)
  • Vicky Garcia, chief operating officer and co-owner, Cruise Planners
  • Susan Moynihan, founder, The Honeymoonist
  • Lisa Sheldon, executive director, Destination Wedding & Honeymoon Specialists Association (DWHSA)

Millennial Travelers and Advisors

  • Ashish Sanghrajka, director of industry relations, Millennials in Travel
  • Gilad Goren, founder & executive director, Travel+SocialGood
  • Joe Pike, senior editor, Travel Agent magazine
  • Dave Cicotte, marketing communications & social media associate, Conlin Travel
  • Katelyn O’Shaughnessy, CEO and founder, TripScope
  • Daniela Harrison, travel consultant, Avenues of the World

Multigenerational and Family Travel

  • Nigel Osborne, vice president, sales and business development, Keytours Vacations International
  • Rainer Jenss, president & founder, Family Travel Association
  • Jennifer Forehand Round, manager, Slaydon’s Travel
  • Brandy Posey, owner and CEO, Fairytale Adventures Travel
  • Nicole Thibault, owner/consultant, Magical Storybook Travels
  • Yvette De Vries, president, Association for Promotion of Tourism to Africa (APTA)
  • Daniela Harrison, travel consultant, Avenues of the World

Your Business, Your Brand: Building Both Together

  • Vanessa McGovern, executive vice president, business development & strategic partnerships, Global Institute for Travel Entrepreneurs (GIFTE)
  • Trish Gastineau, travel expert, Simply Europe Travel

The full schedule can be viewed at http://www.travelindustryexchange.com/schedule.

Meredith Hill, travel industry trailblazer and founder and chief executive officer of Global Institute for Travel Entrepreneurs (GIFTE), will deliver the event’s keynote address, “The Path to Limitless Opportunities Begins with Specialization.” Hill’s empowering message will draw upon her extensive travel career, entrepreneurial journey and success turning her failing business around to achieve record sales through specialization.

Travel Industry Exchange will bring travel professionals and lifestyle specialists together with international suppliers, including destinations, hoteliers, cruise lines, tour operators, transportation providers, technology companies, spas and resorts. The event will include over eight hours of one-to-one meetings, comprehensive education including agent specialty training and networking events and receptions.

The one-to-one appointments and networking events are designed to help attendees build on their specializations and grow their businesses. For more information or to register, travel professionals may visit www.travelindustryexchange.com.

Love is in the air, but also in your pocket!

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Travel Industry Exchange is the #1 travel specialization event and will showcase over 60 sessions focused on niche travel, featuring a Romance Travel Specialist Certification program including sessions by Destination Wedding & Honeymoon Specialists Association.

Participate in romance travel-centered courses that will give you the tools to maximize your business, grow your commissions, and allow you to better serve your romance, wedding, and honeymoon clientele.

Certified Romance Travel Specialist Courses Include:

Click here to attend!